Terms of service

Last updated: August 2026

Terms of Service

Welcome to GrillCore. These Terms of Service govern your use of our website and purchases made through our online store.

GrillCore is operated by S A AUTO SOLUTIONS LTD, trading as GrillCore, under Company Number 11524307.

By accessing our website, placing an order or using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping & Delivery Policy and Return & Refund Policy.

1. About GrillCore

Trading Name: GrillCore
Legal Company Name: S A AUTO SOLUTIONS LTD
Company Number: 11524307

Registered Office:
Rosedene, 11 Old Trent Road
Beckingham
Doncaster
South Yorkshire
DN10 4PY
United Kingdom

Email: support@grillcore.shop
Phone: +44 7446 371844

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to our systems or customer information.
  • Introduce malicious software, viruses or other harmful code.
  • Use automated systems to interfere with the normal operation of the website.

3. Product Information

We aim to provide clear and accurate information about products offered through GrillCore, including descriptions, specifications, prices and availability.

Product colours and appearance may vary slightly depending on your device, screen settings or manufacturer updates.

Where products are manufactured or supplied by third parties, certain specifications, trademarks and product information may originate from the relevant manufacturer or supplier.

4. Prices

Product prices are displayed in the currency shown on our website and may change from time to time.

The price applicable to your order will be the price displayed at checkout when your order is submitted, subject to the correction of obvious pricing or technical errors where permitted by law.

5. Orders

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

An order may be refused or cancelled where reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorised payment activity.
  • Incorrect or incomplete customer information.
  • Product unavailability.
  • Obvious pricing or technical errors.
  • Legal or regulatory restrictions.

If we cancel an order after payment has been taken, any amount due to you will be refunded to the original payment method.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed by third-party payment service providers. Their processing times and security procedures may be subject to their own terms and policies.

7. Shipping and Delivery

We currently deliver exclusively to addresses within the United Kingdom.

Information about shipping costs, order processing times, estimated delivery times and tracking is available in our Shipping & Delivery Policy.

Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.

8. Returns and Refunds

Eligible products may be returned within the applicable return period in accordance with our Return & Refund Policy.

Our voluntary return policy does not limit or replace any statutory rights available to consumers under applicable UK law.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible at support@grillcore.shop.

Please provide your order number and, where appropriate, clear photographs showing the product and packaging so our customer support team can investigate and assist you.

10. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

If your order has already been dispatched, any cancellation or return will be handled in accordance with our Return & Refund Policy and applicable consumer law.

11. Intellectual Property

Unless otherwise stated, original GrillCore website content, branding, layout, graphics and other materials created by or for GrillCore are owned by or licensed to GrillCore and may be protected by applicable intellectual property laws.

Third-party trademarks, manufacturer names, product names, logos, photographs and other intellectual property remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, analytics services and technology platforms.

Third-party websites and services may be governed by their own terms, privacy policies and business practices.

13. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

We may update, maintain, modify or temporarily restrict parts of the website where reasonably necessary.

14. Liability

Nothing in these Terms is intended to exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms limits any statutory rights available to consumers under applicable UK consumer law.

15. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this website together with the updated date shown above.

17. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

18. Contact Us

If you have questions about these Terms of Service, please contact:

GrillCore
S A AUTO SOLUTIONS LTD trading as GrillCore
Company Number: 11524307

Registered Office:
Rosedene, 11 Old Trent Road
Beckingham
Doncaster
South Yorkshire
DN10 4PY
United Kingdom

Email: support@grillcore.shop
Phone: +44 7446 371844

Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM
United Kingdom Time