Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom.

Where do you ship?

We currently deliver exclusively to addresses within the United Kingdom.

How long does delivery take?

Orders are normally processed within 1–2 business days.

Once dispatched, estimated transit time is 1–3 business days, giving a total estimated delivery time of 2–5 business days.

What is your order cut-off time?

Our daily order cut-off time is 10:00 AM (London time), Monday to Friday.

Orders placed after the cut-off time, on weekends or on UK public holidays will begin processing on the next business day.

Can I track my order?

Yes. Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

Please allow up to 48 hours after dispatch for tracking information to become active or display its first update.

Returns & Orders

What is your return policy?

We offer a 30-day return policy for eligible items.

For change-of-mind returns, products must be unused and in their original condition with their original accessories and packaging.

The customer is responsible for return shipping costs for standard change-of-mind returns. If an item is damaged, defective or incorrect due to an error for which we are responsible, GrillCore will cover the reasonable return shipping costs.

Please refer to our Return & Refund Policy for full eligibility requirements and return instructions.

Do you offer exchanges?

We do not currently offer direct exchanges.

If you would like a different product, please contact our customer support team for assistance with the available return and reorder options.

Can I cancel my order?

If your order has not yet been dispatched, please contact our customer support team as soon as possible.

We will do our best to accommodate cancellation requests before dispatch.

What if my order arrives damaged, defective or incorrect?

Please contact us as soon as possible after delivery.

Where possible, we recommend contacting us within 48 hours so that we can investigate the issue promptly. Please include your order number and clear photographs of the product and packaging where relevant.

This recommendation does not affect any statutory consumer rights you may have.

Who pays for return shipping?

For standard change-of-mind returns, the customer is responsible for return shipping costs.

If the product is confirmed to be damaged, defective or incorrect due to an error for which GrillCore is responsible, we will cover the reasonable return shipping costs.

Payments

What payment methods do you accept?

We accept major debit and credit cards and any other payment methods displayed at checkout.

Customer Support

How do I contact GrillCore?

Email: support@grillcore.shop
Phone: +44 7446 371844

How quickly do you respond?

Our customer support team aims to respond to enquiries within 24 hours during business days.