Last updated: August 2026

Privacy Policy

This Privacy Policy explains how GrillCore, operated by S A AUTO SOLUTIONS LTD ("GrillCore", "we", "us" or "our"), collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise use our services.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

Personal Information We Collect

Depending on how you interact with GrillCore, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products purchased, returned or cancelled, order history and transaction details.
• Payment information, including information required to process payments through our authorised payment providers.
• Account information, where applicable, including login details, preferences and account settings.
• Customer communications, including information you provide when contacting our customer support team.
• Device and technical information, such as your IP address, browser type, device information and network information.
• Website usage information, including information about how you browse, interact with and use our website.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account or contact us.
• Automatically when you browse or use our website.
• Through cookies and similar technologies.
• From Shopify and other service providers that support our operations.
• From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders.
• Process payments and refunds.
• Arrange shipping and delivery.
• Provide order and tracking updates.
• Manage returns and customer service requests.
• Maintain and improve our website and services.
• Communicate with you about your orders or enquiries.
• Detect and prevent fraud, misuse and security incidents.
• Comply with applicable legal and regulatory obligations.
• Send marketing communications where permitted and where you have not opted out.

Marketing Communications

Where permitted, we may use your contact information to send you information about GrillCore products, promotions or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in those emails.

Even if you unsubscribe from marketing communications, we may still send service-related communications concerning your orders, account, delivery or customer support requests.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

• Shopify, which hosts and supports our online store.
• Payment processors and payment service providers.
• Delivery, logistics and fulfilment providers.
• IT, hosting, analytics and technology service providers.
• Customer support and operational service providers.
• Marketing and advertising partners where permitted by applicable law.
• Professional advisers, regulators or authorities where required by law.

We may also disclose information where necessary to comply with legal obligations, protect our rights, investigate fraud or security incidents, or in connection with a business restructuring, merger or transfer.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information to provide and improve the e-commerce services used by GrillCore.

Information submitted through our website may therefore be processed by Shopify and its service providers in accordance with Shopify's own privacy practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality and, where permitted, support marketing and advertising.

For additional information about cookies used on our website, please refer to our Cookie Policy.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security or content practices of third-party websites and services.

We recommend reviewing the privacy information of any third-party website before providing personal information to it.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the matter.

Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services and fulfil orders.
• Maintain appropriate business and transaction records.
• Resolve disputes and customer service matters.
• Prevent fraud and protect our business.
• Comply with applicable legal obligations.

Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of certain processing.
• Object to certain processing activities.
• Request a portable copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.

These rights may be subject to applicable legal exceptions and limitations. We may need to verify your identity before completing a privacy request.

International Data Transfers

Some of our service providers, including technology and e-commerce providers, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate transfer mechanisms and safeguards will be used where required by applicable data protection law.

Complaints

If you have concerns about how GrillCore handles your personal information, please contact us first using the details below so that we can review and respond to your concern.

You may also have the right to raise a complaint with the relevant data protection supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

When we make changes, we will publish the updated Privacy Policy on this website and revise the "Last updated" date above.

Data Controller and Contact Information

For the purposes of applicable data protection law, the business responsible for processing your personal information through GrillCore is:

Legal Company Name: S A AUTO SOLUTIONS LTD
Trading Name: GrillCore
Company Number: 11524307

Registered Office:
Rosedene, 11 Old Trent Road
Beckingham
Doncaster
South Yorkshire
DN10 4PY
United Kingdom

Email: support@grillcore.shop
Phone: +44 7446 371844

If you would like to exercise a privacy right or have questions about this Privacy Policy, please contact us using the details above.