Last updated: August 2026

Shipping & Delivery Policy

Thank you for shopping with GrillCore. This policy explains our shipping areas, order processing times, estimated delivery times and tracking information.

Shipping Area

We currently deliver exclusively to addresses within the United Kingdom.

Shipping Costs

We offer FREE Standard Shipping on all orders within the United Kingdom.

No minimum purchase is required for standard shipping.

Order Cut-Off Time

Our daily order cut-off time is 10:00 AM (London time), Monday to Friday.

Orders placed after the cut-off time, on weekends or on UK public holidays will begin processing on the next business day.

Order Processing

Orders are normally processed within 1–2 business days.

Orders are processed Monday to Friday, excluding UK public holidays.

Transit Time

Once an order has been dispatched, estimated transit time is typically 1–3 business days.

Estimated Delivery Time

The total estimated delivery time, including processing and transit, is 2–5 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, UK public holidays or periods of unusually high demand.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

Please allow up to 48 hours after dispatch for tracking information to become active or display its first update.

Delivery Address

Please ensure that your delivery address and contact information are complete and accurate before submitting your order.

If you notice an error in your delivery information, please contact us as soon as possible at support@grillcore.shop.

Where an address error is identified before dispatch, we will make reasonable efforts to update the order. Changes may not be possible once an order has been dispatched.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you require assistance, please contact our customer support team with your order number.

We will review the available tracking information and, where appropriate, contact the delivery carrier to investigate the delay.

Lost Orders

If you believe your order has been lost in transit, please contact us at support@grillcore.shop.

We will investigate the shipment with the relevant carrier and provide an appropriate resolution based on the circumstances.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Where possible, we recommend notifying us within 48 hours so that we can investigate the issue promptly. This recommendation does not affect any statutory consumer rights you may have.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging where relevant.

Further information about damaged, defective or incorrect products is available in our Return & Refund Policy.

Contact Us

If you have questions about shipping, delivery or tracking, please contact us:

Trading Name: GrillCore
Legal Company Name: S A AUTO SOLUTIONS LTD
Company Number: 11524307

Registered Office:
Rosedene, 11 Old Trent Road
Beckingham
Doncaster
South Yorkshire
DN10 4PY
United Kingdom

Email: support@grillcore.shop
Phone: +44 7446 371844

Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM
United Kingdom Time