Last updated: August 2026

Return & Refund Policy

At GrillCore, we want customers to shop with confidence. This policy explains how returns, refunds, damaged items and order issues are handled for purchases made through our website.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

For change-of-mind returns under our voluntary 30-day return policy, products must:

• Be unused and in their original condition.
• Include all original accessories, components and packaging.
• Show no signs of use, misuse or customer-caused damage.

This 30-day return policy is in addition to any statutory consumer rights available under applicable UK law.

How to Request a Return

Before returning an item, please contact our customer support team at support@grillcore.shop.

Please provide:

• Your order number.
• The email address used to place the order.
• The reason for your return.
• Photographs where the item is damaged, defective or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send an item back before contacting us, as doing so may delay the processing of your return.

Change-of-Mind Returns

If you decide that you no longer want an eligible item, you may request a return within 30 days of delivery.

For standard change-of-mind returns, the customer is responsible for arranging and paying the return shipping costs unless otherwise required by applicable law.

GrillCore does not provide a prepaid return label for standard change-of-mind returns.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible after delivery.

Where possible, we recommend contacting us within 48 hours so that we can investigate the issue promptly. This recommendation does not affect any statutory consumer rights you may have.

Please email support@grillcore.shop and include your order number together with clear photographs of the product and, where relevant, its packaging.

If the item is confirmed to be damaged, defective or incorrect due to an error for which we are responsible, GrillCore will cover the reasonable return shipping costs and provide an appropriate remedy in accordance with applicable law.

Items That Cannot Be Returned Under Our Voluntary Policy

Our voluntary change-of-mind return policy may not apply to:

• Items that have been used beyond what is reasonably necessary to inspect them.
• Products damaged through misuse or improper handling by the customer.
• Gift cards.
• Other products that are legally exempt from cancellation or return rights.

Nothing in this section limits any statutory rights you may have in relation to faulty, damaged, misdescribed or incorrect goods.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Where a refund is approved, it will be issued to the original payment method.

We aim to process approved refunds within 10 days after the returned item has been received and reviewed, subject to any applicable legal requirements.

After GrillCore issues the refund, your bank or payment provider may require additional time to display the funds in your account.

Restocking Fees

We do not charge a restocking fee for eligible returns.

Delivery Charges

Where UK consumer cancellation rights apply, any refund of delivery charges will be handled in accordance with applicable law.

If you selected a delivery service more expensive than our standard delivery option, any additional premium delivery cost may not be refundable where permitted by law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please contact our customer support team. Where appropriate, you may return the eligible item in accordance with this policy and place a separate order for the product you require.

Contact Us

If you have questions about a return or refund, please contact:

GrillCore
S A AUTO SOLUTIONS LTD trading as GrillCore
Company Number: 11524307

Email: support@grillcore.shop
Phone: +44 7446 371844

Registered Office:
Rosedene, 11 Old Trent Road
Beckingham
Doncaster
South Yorkshire
DN10 4PY
United Kingdom

Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM
United Kingdom Time